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User monitoring

Get reports in real time

about the activities carried out by their employees.

Solution that provides total visibility over the desktop activities of employees, through different information systems, applications and processes.

It also allows leaders and operations managers to discover hidden capacity throughout the life cycle of tasks or activities.

Features 

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MEASUREMENT

WEATHER

register  productive time, breaks,  active,  breaks, training and different states.

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WORKFLOW

Track and analyze each assigned task throughout its cycle.

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APPLICATION ANALYSIS

Analyze, capture and consolidate desktop applications, grouping them into productive and non-productive.

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CONTINUOUS IMPROVEMENT

Use report results  to improve and achieve  your business goals.

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RECORD

Obtain all the information about the productivity of your collaborators  and the use of working time.

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WORKLOAD

Discover the  hidden capacity, throughout the life cycle of typical tasks or activities, executed by agents. 

time measurement

Organizations of all sizes use time and attendance modules to record when employees start and finish their daily work.

 

Get all the information in real time,  it's so versatile  That allows him  to size  register the adherence to the shift of the employees, as well as the different states:

Time connected, percentage of productive applications, time spent in the application, average time per application, open applications in the day, average keys per minute, executable you are in, window you are working in, plus a photo update of your screen and your web cam.

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Better distribute the workload.

  • The Backofbox discreetly takes photos at the time of registration (login).
     

  • It gives team leaders additional visibility into activities taking place away from the desk and a highly accurate view of what each agent is doing.
     

  • It shows historical productivity to project the evolution of the workforce and make better decisions, it also allows operations distributed in different branches to know how employees spend their time.
     

  • It allows to measure and control the adherence of the agents to the work schedule

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App Analytics

Many companies have little or no visibility into the activities and applications used by backoffice employees.  and require optimization of their business processes.

 

The analysis module  desktop applications in a backoffice, captures and consolidates and groups the  productive and non-productive activities, delivering individual and group performance indicators.

 

It also provides complete information on the applications that your employees have accessed daily,  including the files  which they have accessed.

It also allows you to select  any application and enter to do a more in-depth monitoring, counting on the timeline  of the application and take a picture of the screen in case of any mouse or screen movement. 

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Characteristics

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Shows how and when agents use the various applications.

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It allows to identify and register the use of unproductive applications, and visualize the idle time of the employees. 

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Correlation between assigned tasks and the applications used to complete the work. 

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Visibility of the life cycle of BackOffice tasks. 

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Smart Capture Desktop Image Storage

agent, only when there is keyboard or mouse movement.

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Shows the average time spent using productive applications. 

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Enables the identification of process inefficiencies during the life cycle of each  homework.

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Increase process visibility and consolidate information into a single dashboard.

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It contains a unified real-time visualization dashboard.

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Gives the total number of applications used in a period of time 

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Measure, improve and comply with operating agreements. 

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Discover the hidden capacity of an operation. 

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Identifies unproductiveness by validating if agents are changing

constantly or switching between applications to accomplish its task.

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Number of keys pressed per minute. and average time per application 

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Focus workflow automation efforts. 

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It improves the customer experience by increasing the productivity of the staff that operates the process. 

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Record

Companies with high quality standards,  they adopt continuous improvement as a tool to achieve business objectives.  

 

this solution  It allows monitoring, recording and analysis of each type of task, correlating the applications used during the life cycle of the tasks.  The system has multiple exportable reports where you can obtain all the information on the times and productivity of the employees.  

 

When selecting a report, you will be able to access the tables with all the information, also complemented with graphs. These reports are exportable in Excel and PDF. 

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