Omnichannel Contact Center
Omnichannel Solution
and Artificial Intelligence Hello
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Maximize the potential of your contact center with a leading omnichannel SaaS solution in Latin America, with more than 35,000 positions implemented in a fast, secure and economical, innovative, reliable, easy to use and implement way.
Profits
to use our omnichannel solution
Connect your customers through multiple contact channels, with an agent interface that integrates inbound/outbound voice, whatsapp, RRSS, chat, email, SMS and video.
Create value with the quality module: assurance, speech analytics and surveys.
Get real-time, customizable reports about performance indicators.
Reduce call volume per agent, overall cost per call by automating processes on outbound and inbound calls.
Access API, Bots, and Artificial Intelligence (AI) integrations.
Facilitate interactions with drag and drop layout of live campaigns.
Activation without the need for investment in equipment, without activation costs, monthly payments or Provide new experiences through IVR's with speech recognition (ASR) and virtual agent. of permanence.
Optimize time and resources through a powerful omnichannel predictive dialer.
Reduce downtime and increase agent productivity.
Attributes
that generate value
High availability:
Monthly from end to end of 99.6% and attention 24*7, with Google platform datacenters and certified in ISO 27001, ISO 27017, ISO 27018, PCI DSS, SOC 3.
Security of the information
Through the implementation of controls aimed at complying with ISO 27000.
No investment
In specialized technology.
Variable expense
Pay only for consumption, according to the operation and without a permanence contract.
Automatic updates
New features, free of charge and constant innovation.
Some features
that will surprise you
Omnichannel
Integrating all contact channels (video calls, whatsapp, line, email, Facebook page, Web form, calls, web chat, Facebook Messenger, Telegram, Twitter, Instagram,) increases the customer experience and allows the Contact Center agent to perform all interactions from a unified desktop, also having prior information when managing the client.
Bots and artificial intelligence
Automate your services easily through Bots, which allows you to attend, manage and respond in an agile way to the most common customer interactions, with predefined responses.
Includes: Virtual Agent, ChatBots, intelligent interactions, artificial intelligence.
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Speech analytics
It integrates different voice analysis systems, in order to help Contact Center operations to maximize the service provided to customers.
Includes: Agent voice, Customer voice, Digital contract, ASR( Automatic speech recognition).
Analytics
Get multiple reports, with different views and in real time, with more than 60 reports and histories, to effectively monitor operations, with exact performance data based on the best practices of the COPC standard.
Includes: Real-time monitoring, historical reports, Bisiness Intelligence .
Big data
Automate the smart dialing process by consolidating call information in databases to be processed and analyzed daily by the system and organize the data, generate possible queries, make processes more precise and save time.
Includes: Inbound, Outbound and planning.
Telephony
We are integral providers in telecommunications and we offer plans that fit your needs, on incoming calls, with easy scaling, increase or decrease of trunks, and on outgoing, with random masking, unlimited simultaneity and answering machine detection and more features.
It includes: DIDs and 1800 lines, custom plans, audio conference.
Quality
Based on the best practices of the COPC (Customer Operations Performances Centers). And the multiple tools guarantee customer satisfaction and better results.
Includes: Quality assurance, Speech Analytics, satisfaction surveys.
API's (Application Programming Interface):
Integrations with external applications such as CRM, ERP, Business Intelligence, to achieve a more reliable connection with different information systems and custom reports.
Includes: agent API, campaign, configuration, reports, recordings, surveys.
Smart routing
Thanks to multiple routing systems will provide better service to customers, helping to obtain a greater number of solutions in the first contact and increasing satisfaction.
Includes: service priority, skill routing, smart wait.
Agent interface
It integrates voice, data and video, giving it the possibility of managing different channels at the moment of answering the call with information about it and the client. It also allows the leader of the operation to know in which channel the agent is interacting.
Includes: Omnichannel, gamification, voice recognition and agent script.
Multichannel Predictive Dialer
It has a module that allows you to configure predictive dialing to make up to 10 simultaneous calls for each connected agent, increasing occupancy and productivity, in addition to Progressive dialing, preview and manual.
Includes: Omnichannel contact, personalized strategy, blacklists, filters.
DiagramStudio
Friendly graphical environment that will allow you to configure different routing engines. With a simple drag and drop of components, combine Artificial Intelligence capabilities, automatic speech recognition, intent-based decisions, queue statistics, multi-channel connection, database queries, Rest API connection and PHP development.
Includes: Voice routing, chat, script diagram interactions.
Back of box
Get full visibility and in real time on the desktop activities of employees, through different information systems, applications and processes.
Includes: Adherence and times, application analysis, History.
RPA (Roboti Process automation)
RPA (Roboti Process automation) Allows companies to perform repetitive and high-volume tasks automatically and without the need for humans. It also helps reduce workloads on BackOffice processes with almost any existing system in a process.
Includes: Graphic Environment, Web and App Selector, Artificial Intelligence.
